SPRT - Sprint Long Distance

Journal, Tests, Problems and Issues

  == 03/20/09  Publish this Page
   

Problems with Sprint

2009/02/28 Sign up for Hawaiian Telecom Phone and Internet Bundle

There was no indication in anything I read or discussed that Sprint was in the picture in any way. Had I even heard the name Sprint mentioned I would not have completed the transaction. That's correct, I don't like Sprint.

2009/03/14 I received a Sprint FonCard in my Postal Mail

This is very strange. I received the letter at an address that almost nobody has. Where did Sprint get my name and address?

Also included was a Confirmation letter that I was now a Sprint customer. I was not pleased.

I called 700-555-4141 to determine my Long Distance Carrier. I got a recording "Call cannot be completed."
It turns out that Hawaiian Telecom blocks all 700 and 900 calls to protect us. I knew about 900 numbers, but why 700 numbers? Almost all 700 numbers are like the costly 900 numbers. Only 700-555-4141 is toll free. (Duh! What government morons did this?)

2009/03/16 I called Hawaiian Telecom at 808-643-3456

I was assured that Hawaiian Telecom was indeed mylong distance carrier. I asked about Sprint and they said there was no connection with Sprint.

2009/03/16 I called Sprint Customer Care at 800-877-4646

13:42:56 PDT -- I'm in Hawaii but keep my laptop on Pacific Time.

13:44:26 -- I spoke to "Voraya" who claimed to be located in Florida. She, for security reasons asked me my name, local phone number, etc.
I asked why I received a Sprint FonCard and she said that I activated long distance service on Feb 28th.
I asked to speak to a manager immediately. There is no point in wasting time with someone who is just reading a script. I said "there is going to be a regulatory complaint on this subject." I also said "I am on the war path."

13:51:23 Tina Price USG2837 picked up the call. She does not have a direct phone number. She is not a manager.
I ask again for a manager. Now it will get more interesting...

13:53:20 Sharon Crowley picks up. She is a manager.
I briefly explain my concerns again: "You mailed an unsolicited phone card." "Where did I sign up for this?"
Ms Crowley replied that some 2008 telecom code allowed Sprint to get notified of my request for long distance service on Feb 28th.

I need a copy of that documentation. She said it is a tape that comes in from local exchange carriers.

J: I need something in writing.
C: I don't have access to that information.
J: Who does?
C: I need to research it.
J: Here's my email address: Sxxxxxxxxx@CustomerFromHell.com When will I hear from you?
C: By Tuesday, March 17th, close of business 5:30 PM Central Time.
J: You sent out an unsolicited phone card that could be abused by anyone. I did not authorize it.
I need the information that you received from Hawiian Telecom.
C: Our procedure is to send out phone cards when we receive the tape from the LEC.
J: Your business process is going to have to change.
Take a look at CustomerFromHell.com when you get some time. 14:01:23

2009/03/20 It is well past Sprint's promise to reply.

I waited a reasonable amount of time, but no reply from Sprint.
So, I'm doing what said I'd do -- posting this on the web.

The page is not indexed yet.
I'll give Sprint (and Hawaiian Telecom) a few days to comment before I link to this page from

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